Returns Policy

We guarantee to refund any item you are not completely satisfied with, within 14 days. On condition that it is unused and with all tags on. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment. If replacement goods are required, these should be re-ordered directly from our website as replacements will not automatically be sent.

By Post

Please request a returns authorisation number from mail@prettyrebel.co.uk and return by post. If you return without a valid returns authorisation number, this may delay your return/refund being processed. Please ensure your item(s) are securely packed and properly labelled. Enclose the item(s) with the completed returns form in the delivery bag.

UK Customers

Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting, as any missing parcel is your responsibility.

Keep your certificate of postage safe as you will need this as your proof of return. Once your return is received it will take up to 24 hrs to refund your account you will receive an email stating your account has been credited.

When returning items, please send to:  

156-158 St Johns Precint

Storm

Liverpool

L1 1ND

UNITED KINGDOM

We highly recommend you use tracked and insured services as you will be held responsible for the item until we receive it, we will not be able to offer a refund for items lost in transit. 

International Customers

Follow the returns by post instructions above and return parcels using your local postal services to the address on the reverse of your shipment notice. You will be responsible for the whole cost of returning the item(s) to us. Please retain the receipt provided until your refund has been processed

If in the unlikely event that your goods are damaged or faulty in any way, please contact us within 48 hours of receiving the goods (mail@prettyrebel.co.uk). We will aim to sort this problem as soon as possible, but if a refund is required you must have your certificate of posting for your delivery charge to be refunded.

Contact

If you have any issues at any time and you need to get in touch;

Email: mail@prettyrebel.co.uk